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FAQ

  • Q1. Can I get Sample?

    A: We do provide samples for your check & review.
    Sample cost will be refundable and deducted from bulk order.

  • Q2. How long is your sample & delivery time?

    A: Sample lead time is 3-5 working days for stock goods and 25-30 working days for custom design.
    Delivery time is 5-7 working days for DHL, FedEx, TNT & UPS etc.

  • Q3. How long is production lead time?

    A: Normally within 30 days once samples are approved and deposit is received.
  • Q4. Is it OK to print my LOGO on the Product/Package?

    A: Yes, please send us your logo details and we will make draft design for you.
  • Q5. If I have my own design, can you make it?

    A: Yes, we are specialized in manufacturing Jewelry for over 30 years. We do support OEM and ODM. If you send us your own design and requirement (size, color, material etc.), we will review and give you feedback within 7 working days.
  • Q6. What is your minimum order quantity?

    A:10pcs for stock items and 360pcs for custom designs.
    You could mix colors and styles for one order.

  • Q7. What is your term of payment for bulk orders?

    A: 30% deposit before mass production and then the balance payment before shipping. We will send you the pictures of ready goods for approval.
  • Q8. I am seller on internet, can you provide Pictures or FBA Service?

    A: Yes, we will send you HD pictures after order and put your labels on goods. For shipping, we can ship directly to the address you request.
  • Q9. How long the colors of plating last (gold and silver)?

    A: We do use real gold plating which the color could keep years. We can make any plating colors & thickness as you request for custom order.
  • Q10. How about your product Standards?

    A: All of our products are safe and comply with California Proposition 65 and EU standards.
  • Q11. How about your after-sales service?

    A: Our professional inspectors will check each good and pack it carefully before shipping.  For couriers, we choose reliable shipping couriers based on customers’ request.
    If you find any quality issues, please kindly send pictures us within 7 days upon receipt. We will send you replacement or refund for unacceptable goods.